FAQ

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Where can I find the Winpass installer after receiving my test bench?

The bench is supplied with a binder; the installation DVD is inside a sleeve in that binder.

Where can I find the Winpass version number of my installation?

The Winpass version is available in the Windows file properties or at the top of the software window once opened.

Where can I find the Winpass release note?

After installing the software, the release note is available in the directory: C:\SEFELEC\Winpass5000\References It can also be accessed directly from the “Help” tab in Winpass.

Is Winpass compatible with all operating systems?

Yes, Winpass is compatible with all Windows versions from Windows 7 onwards.

Are updates mandatory, free, and automatic?

Updates are free, not mandatory, and not automatic. A request must be sent to SEFELEC to obtain an update.

What precautions should I take before updating?

Updates do not affect the previous functioning of the software. However, it is recommended to back up the software directory before performing an update.

Does the update modify the test programs?

No, updates do not modify programs created with earlier versions.

Where can I find the user manuals?

After installing the software, the release note is available in the directory: C:\SEFELEC\Winpass5000\References It can also be accessed directly from the “Help” tab in Winpass.

Which user account should I use to open Winpass?

The “demo” account, with no password, gives access to the software.

I lost the administrator password—how can I access the software?

You must contact the SEFELEC support team to obtain an administrator account.

Winpass does not connect to the bench.

Check that the bench is powered on, that the PC connection is correct, and that the PC is properly configured. Refer to the user manuals.

How do I enter my license in Winpass?

In the “Administration” tab, the top icon bar allows license entry

The Virtual mode of Winpass remains active and cannot be disabled.

Access to the Virtual Mode option is only possible when no bench is connected and Winpass is opened with an administrator account.

What is the difference between Winpass 5000, Winpass 5000 PREMIUM, and Winpass MX?

Refer to the product technical datasheet : links here to software page

I have a question about using the software and cannot find an answer.

For any support request, our teams remain available. Training sessions can also be organized depending on your needs. Please send your request to: quotationsefelec@eaton.com

I have a question about programming and cannot find an adequate answer.

For any support request, our teams remain available. Training sessions can also be organized depending on your needs. Please send your request to: quotationsefelec@eaton.com

What maintenance tools are available?

The self-test, verification/calibration tools are accessible. A maintenance project will allow you to complete tests according to your own requirements and automate maintenance reports.

Is predictive maintenance available?

No, predictive maintenance is not available for our products.

Where should I send my SEFELEC device for calibration or repair?

Fill out the online RMA form on our website and follow the shipping instructions. This ensures optimal handling of your device.

How do I return a device?

Fill out the online RMA form on our website and follow the shipping instructions. This ensures optimal handling of your device.

How can I request a quotation ? (for a product, training, or a maintenance contract)

Send your request by email to quotationsefelec@eaton.com You may also fill out a form on the “Contact” page of the websit

What types of maintenance contracts are available for SYNOR testers?

SEFELEC offers 3 maintenance contract levels: SAFE / ADVANCE / POWER --> Link to the maintenance contract page

How can I get a quotation for a repair or calibration service?

Send your request by email to quotationsefelec@eaton.com You may also fill out a form on the “Contact” page of the website

Where can I find the digital version of my device’s datasheet?

It is available in the “Downloads” section of our website and linked from each product page.

My XS device refuses to start a test.

Check that the supplied C5 connector is plugged in at the back of the device. If your equipment is connected to a safety loop, ensure that it is closed.

How should I define test parameters for dielectric strength, insulation, or continuity?

Based on a specific or generic product standard (e.g., EN61601 – medical devices, EN60335 – household appliances, EN60204 – industrial machinery…) Based on the equipment under test (finished product, component, materials…) Based on your requirements

I forgot the password of my SEFELEC 5x device—what should I do?

Send an email to servicesefelec@eaton.com with: Device model Serial number (visible in Settings → System → About) Your name Company name Phone number You will receive a reset code within 48 business hours.

What is the recommended periodic verification interval for a SEFELEC device?

The recommended interval is 1 year, although it can vary depending on usage. Some production lines require daily verification using calibration or simulation boxes. The longer the interval, the higher the risk of product recalls in case of measurement drift.

What is the difference between “real current” and “total current” measured on SEFELEC 5x testers?

Real current = resistive current through the sample Total current = resistive + capacitive currents Please ask our team if you need more information.

How can I request a quotation ? (for a product, training, or a maintenance contract)

Send your request by email to quotationsefelec@eaton.com You may also fill out a form on the “Contact” page of the website

What are the response times for quotations?

Depending on your project. Please ask your sales contact.

Where can I find the General Terms & Conditions of Sale? (CGV)

www.eaton.eu/termsconditions

What are the commercial office opening hours?

8:30–12:00 / 13:00–17:30

Where are SEFELEC and SYNOR 5000 products manufactured?

At our site in Lognes (France).

What are the delivery/pick‑up hours?

Delivery : 8h30-12h Pick-up : 13h-17h

Do you handle international shipping?

Yes. SEFELEC ships worldwide and manages customs requirements for industrial equipment.

Do you offer special packaging for sensitive equipment?

Send your request by email to quotationsefelec@eaton.com You may also fill out a form on the “Contact” page of the website

I want to become a distributor.

Send your request to quotationsefelec@eaton.com

Where can I download product datasheets?

In the website Library section (with redirection link).

Do you offer customized solutions?

Yes—thanks to our engineering team (with redirection to INGE page).

Which certifications has SEFELEC obtained?

ISO 9001 (download available).

Is it possible to get a demonstration before purchasing?

Yes, we offer on‑site demos, remote demos, or equipment loans depending on the model.

How many SEFELEC sites exist?

2. Lognes in France. And we have a subsidiary in Germany (contact available).

Do you offer on‑site installation?

Send your request by email to quotationsefelec@eaton.com You may also fill out a form on the “Contact” page of the website

Do you offer user training for the equipment?

Yes --> page formations Training sessions can also be organized depending on your needs. Please send your request to: quotationsefelec@eaton.com

Is technical documentation included with the hardware?

Yes—either in the shipment with you products or via MyEaton plateform.

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